Service Level Agreement (SLA)
01
The SLA clearly defines the terms and conditions for the provision of services.
The Service Level Agreement (SLA) represents a contractual obligation of Trestel SK, a.s., whereby we guarantee the agreed level of quality, availability, and reliability of our services. The SLA clearly defines the conditions for the provision of services, response times, and procedures for troubleshooting so that our clients can be confident of the continuous operation of their systems.
In the event of any technical failure or service outage, the SLA guarantees service within a precisely defined time frame, depending on the type of service and level of support. This approach minimizes downtime and ensures rapid restoration of server, network infrastructure, and Internet connectivity. Detailed and precise SLA specifications for individual services, including response times, availability, and scope of support, are listed in the following table. This table forms an integral part of the contractual terms and conditions and serves as a transparent overview of the guarantees provided by Trestel SK, a.s..
In the event of any technical failure or service outage, the SLA guarantees service within a precisely defined time frame, depending on the type of service and level of support. This approach minimizes downtime and ensures rapid restoration of server, network infrastructure, and Internet connectivity. Detailed and precise SLA specifications for individual services, including response times, availability, and scope of support, are listed in the following table. This table forms an integral part of the contractual terms and conditions and serves as a transparent overview of the guarantees provided by Trestel SK, a.s..
Service Level Agreement (SLA)
Detailed and precise SLA specifications for individual services, including response times, availability, and scope of support, are listed in the following table.
Are you interested in reliable telecommunications infrastructure?
Contact us to find out how we can provide you with stable connectivity, secure server hosting, and expert technical support tailored to your business needs.